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Member service representative
$36k-43k (estimate)
Full Time | Business Services 3 Weeks Ago
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Sidney Federal Credit Union is Hiring a Member service representative Near Amsterdam, NY

Here at SFCU we define our culture as one of GROWTH . Growing our member , growing our employee , and growing our organization .

In this role you will gain a unique perspective of our membership and knowing those we serve. We are seeking intentional applicants who want to feel a purpose in their role and possess foundational customer service skills.

This role will give you the opportunity to build those skillsets as a member of our front line team as you to create a member experience in every transaction.

Come join a Member-Centric organization that is committed to cultivating employee career growth as well as providing exceptional customer service to our membership!

Reporting : On-site

Pay $18.59-$20.92

Hours : approximately 20-24 hours per week, includes working Saturdays 8 : 30-12 : 30

Sfcu Benefits Statement :

We are proud to offer a generous 401K package,4 hours for paid federal holidays and NYS Sick time.

Primary responsibilities :

To provide support and services to members and potential members. To engage with members and analyze the information obtained to identify potential needs and provide the member with products and services the credit union has available.

Work week will include working every Saturdays 8 : 30-12 : 30

Responsibilities :

  • Process financial transactions accurately and promptly
  • Accurate cash handling and balancing of cash drawer
  • Suggestive selling of products and services to members and potential members
  • Maintain a professional presence and professional communication with both members and coworkers
  • Strictly adhere to all Credit Union policies and procedures
  • Provide exceptional customer service

Qualifications and skills :

  • Candidates must be detail oriented.
  • Candidates must possess strong written and oral communication skills
  • Ability to handle and count cash accurately
  • Ability to multi-task and balance a drawer daily
  • High school diploma or GED required
  • 1 year of cash handling / customer service experience preferred
  • Strong computer skills

Sidney Federal Credit Union does not discriminate against any employee or applicant for employment on the basis of their race,color,religion,age,sex,national origin,marital status,disability, Veteran status,recently separated Veterans,sexual orientation,genetic information,victims of domestic violence and stalking, and all other categories covered by law.

Job Posted by ApplicantPro

Last updated : 2024-04-26

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$36k-43k (estimate)

POST DATE

04/07/2024

EXPIRATION DATE

07/25/2024

WEBSITE

sidneyfcu.com

HEADQUARTERS

Sidney, NY

SIZE

<25

INDUSTRY

Business Services

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The following is the career advancement route for Member service representative positions, which can be used as a reference in future career path planning. As a Member service representative, it can be promoted into senior positions as a Managed Care Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Member service representative. You can explore the career advancement for a Member service representative below and select your interested title to get hiring information.

If you are interested in becoming a Member Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Member Service Representative for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Member Service Representative job description and responsibilities

Provided members high-level customer service to ensure complete satisfaction by fulfilling their requests and concerns through effective communication and member engagement.

12/18/2021: Huntsville, AL

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses.

12/31/2021: Gastonia, NC

They deliver high-quality customer service, listening to members' requests and working to find the appropriate solution.

01/09/2022: Knoxville, TN

Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service.

02/06/2022: Seattle, WA

The statement of service must provide the branch of service, rate/rank, all dates of service, the expected date of discharge and anticipated character of service (Honorable, General, etc.).

01/03/2022: Wichita, KS

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Member Service Representative jobs

An associate member service also manages membership application requests and evaluates eligibility.

03/03/2022: Idaho Falls, ID

Building member relationships through quality service experiences.

01/04/2022: Colorado Springs, CO

Process service requests and create authorizations to communicate transportation details to partners.

01/31/2022: Atlanta, GA

Customer service representatives must have high EQ, be excellent at communication, and have superb problem solving skills.

02/15/2022: Danbury, CT

Provided great member service that reflected on repeat and referral members.

02/27/2022: Atlantic City, NJ

Step 3: View the best colleges and universities for Member Service Representative.

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